Since the introduction of customer-centricity at Cameroon Telecommunications in 2018, the Transport Business Unit has wholeheartedly embraced this commitment to placing the customer at the heart of every decision it makes.
What does this mean in practice?
This approach specifically addresses three key areas:
Responsiveness: incident resolution times have been reduced by almost four times
Proximity: field teams trained in active listening and advisory support
Excellence: every fibre deployed, every secure connection is a promise kept
Because behind every piece of data transmitted lies a hope, an ambition, a vision. The Transport Business Unit remains your local partner in helping you achieve your objectives.
The second mini-workshop, held at the BUT headquarters in August 2026 on the theme of ‘understanding the Transport segment’s customers’, goes a long way towards addressing this concern. The work carried out during this workshop has also served to lay the groundwork for training teams in best practices for welcoming and assisting customers, and to set out the values and behaviours that underpin customer satisfaction.
Thank you, dear customers; your trust constantly drives us to do better.
JJA
